Do I have to pay right away?
Please NOTE that the full amount is due at the time of booking unless other arrangements have been made prior to booking. If we have not received payment, we will open the time slot back up for other customers.
Please understand that when you book, our system removes that date and time from availability.
If you would like to discuss a special arrangement, call or email Kerby right away. Full payment at the time of booking is preferred but we can invoice you for the 50% deposit and invoice you again 2 weeks prior to your event.
If the booking does cancel, for non-payment, please let us know that you are still interested in the party and we will send you a new one as long as no one has taken the spot.
When should I expect to receive the invites?
You can get the invites at any time by following this link.
If you have any questions you may call Mon-Sun 8:00 AM – 9:30PM.
Here are our policies:
A valid credit card or debit card is required to guarantee and pay for your Epic Party Events reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of cancellation of a party reservation less than 3 hours in duration within 14 days of your event. NO REFUND in the event of cancellation of 3 or more hour Event reservation within 30 days of your event. Epic Party Events will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary.
Epic Party Events is committed to protecting your privacy. We use the information we collect on the site to make bookings with Epic Party Events as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
A Travel/Fuel surcharge is applied for locations in excess of 30 miles from our home zip code of 84014.
Epic Party Events trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. This is particularly true for the Photo Booth and Yard Games. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.
For the Photo Booth, our guns can operate in light to moderate rain. In the event of heavy rain where we cannot continue with your party our rate will be prorated after the 1st 50% in which we must collect if we have already set up the playing field. If possible an alternative indoor venue should be available for bad weather days to avoid any charges. We are not responsible for the weather; however, the Games On A Roll Game Coach is responsible for making a weather related play/no-play decision that protects the players and equipment. It’s the game coach’s call to cancel or continue the party. If weather forces the game coach to cancel a party before the party begins, we will reschedule for no additional charge.
Epic Party Events does require a parent or responsible adult to be present inside or just outside of the trailer at all times.
We require liability release forms for our Laser Tag and Water Tag parties. It is the responsibility of the parent/homeowner to collect a Liability Release Form for each guest playing and then provide those release forms to the game coach at the start of the party. The release form can be found on our download page here.
LIABILITY RELEASE FORMS:
You may serve alcohol at a Epic Party Events event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Epic Party Events equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
Epic Party Events or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Epic Party Events reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Epic Party Events or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Epic Party Events Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Most times, we park in your neighborhood street at the end of your driveway, so you might want to let us know if you have a preferred spot for us. We might also have to block your driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface. We will try to accommodate your wishes on where to park, but the game coach has the final decision. If he is not 100% comfortable knowing that the trailer can be maneuvered to the spot you prefer without causing damage or injury, he will not do it.
EPIC PARTY EVENTS
Games on a Roll will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please choose the M(Mature) option in the drop down menu on this screen. You can also email us at firstname.lastname@example.org indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients Email Epic Party Events with their game requests. Epic Party Events will NOT allow Adult Only Games.
VIDEO GAME RATINGS:
By Submitting Payment you agree to these terms.
We will be arriving about 10 minutes early to set up. We need a semi-level area to park and a way to pull out after we take the last picture in front of the Mobile Game Theater! It is the customer’s responsibility to ensure there is enough room to park the rig. Extra time will not be added to parties to compensate for time taken to move cars and clear a parking spot. Please double check the address we will be using and let us know if there is anything we need to know regarding finding the location, getting in or out, or where you would like us to park.
It’s a good idea to let your neighbors know about the party so they can be prepared for the Mobile Game Theater pulling up and the extra cars in the area.
Let us know the details regarding your event. If you would like promotional materials, W-9 or Liability Insurance documents emailed or if you need our staff to fill out any vendor information let us know.
CHURCH, SCHOOL, NON-PROFIT AND CITY EVENTS:
Thanks again and get ready to get your game on!
If you would like to review our policies then visit the website address below.